Refund policy

Last updated: November 10, 2026

1. 30 days to return your order

You have 30 calendar days from delivery to return your order, no questions asked. This extends the 14-day legal right of withdrawal.

2. Cancelling an order

  • If your order hasn't shipped yet: email us and we'll cancel it and refund you in full.
  • If it has already shipped: we can't stop it. Once it arrives, you can return it as described in section 4.

3. Broken, faulty or wrong product

Broken or faulty product. Email us photos or a short video of the problem. Once confirmed, you choose between a new unit or a full refund, at no cost to you, shipping included.

Wrong variant or quantity. Email us photos of what you received and we'll check it against your order:

  • If the mistake is ours, we'll send you what you ordered at no cost, or refund you if you prefer.
  • If what you received matches your order, it's handled as a standard return (section 4).

All our products also carry the 3-year legal guarantee of conformity under Spanish consumer law. It doesn't cover damage from misuse, impacts or tampering.

4. Returning a product you don't want

If you changed your mind or ordered by mistake:

  1. Email us at laserbikebrand@gmail.com with your order number within the 30 days. You can also use the form at the end of this page.
  2. We'll send you the return address. Please ship the product within 14 days of telling us you want to return it.
  3. Return shipping costs are paid by you.
  4. Send it with all its accessories (strap and USB cable) and, if possible, in its original packaging.

Condition of the product. You can try the light as you would in a shop. If, when we receive it, it shows more use than needed to try it (impacts, scratches or missing parts), we may deduct the loss of value from your refund. We'll send you photos before doing so.

Option without returning the product. If you'd rather not send anything back, you can keep it and we'll refund 50% of the order amount. This is optional: you can always choose a full return instead.

5. Refunds

We refund you within 14 days of being told about your return, using the same payment method. We may wait until we receive the product, or until you send us proof of shipment, before refunding. The refund includes any original shipping costs you paid, but not the return shipping costs.

6. Withdrawal form

To LaserBike (laserbikebrand@gmail.com):
I hereby give notice that I withdraw from my contract of sale of the following goods: ____
Order no.: ____ · Received on: ____
Name: ____ · Address: ____
Signature (only if sent on paper) · Date: ____